The Human Element: Your Supply Chain’s X Factor

Steve Jobs once said, “Technology is nothing. What’s important is that you have a faith in people, that they’re basically good and smart, and if you give them tools, they’ll do wonderful things with them.”

Obviously, Jobs was not discussing the merits of EDX, but he might as well have. Since 1991, our company has not stood on supply chain technologies alone, but on technologies that are perfectly complemented by a human team of supply chain strategists with years of experience in our customers’ industries.

Today, for example, EDX uses its Big Data warehouse Partstat to house over 8 billion rows of current and historical data on over 25 million unique electronic components and semiconductors. With such an asset, customers can upload their bill of material (BOM) to monitor the life cycle status of critical components, semiconductors, and peripheral products in a real-time model. Combine all of this with our advanced computer algorithms designed in-house, and our system is capable of not just notifying a manufacturer of impending component obsolescence, but predicting it months before a product change notification (PCN) is issued. This, in essence, describes the technology side of our renowned BOM Monitoring Solution.

But that’s really only half the story. Once a bill of material is uploaded to our platform, we immediately assign it to a supply chain strategist with years of experience in your specific industry. From the day you partner with us, this individual will be your personal concierge throughout all phases of your products’ life cycles. When you request a life cycle report on a particular component, they will be the ones interpreting the Big Data on your behalf — and making the call on whether a last time buy is necessary.

Of course, last time buys aren’t always the be-all-end-all solution to end of life components. If a component is trending toward obsolescence, but a comparable alternative is available in the marketplace, your strategist will tell you. If a part is still active and available from dozens of separate suppliers, they will direct you toward them. The scenarios are nearly limitless, but in each and every case it always comes back to that human element at EDX making the final judgment, not an AI or computer algorithm. No matter how deep you look into each of our solutions, you will never be far from an old-fashioned handshake element that brings it all back to human eyes. It’s what defines us as a supply chain partner, and we don’t intend to change that any time soon.

EDX is not the only company that offers equipment manufacturers a platform to monitor BOMs, but it is the only one that marries the potential of Big Data technologies with the experience and intuition of industry experts. At the click of a button, all of the analysis and interpretation that comes with the accumulation of data is completed for you by someone that knows your industry — and the priorities of your company — as well as anyone in your own office.

Technology drives our society, and it has given us so many of the everyday tools now taken for granted. We are now living with an entire generation that has never experienced life without email, without texting, without Internet, without the ability to connect to thousands — millions — of people across the world with the click of a button. But despite this, what makes this world such a joy to live in isn’t what we have, it’s who we know and choose to welcome into our personal and professional lives. The human touch is something no machine will ever replicate.

If technology is the soul of EDX, the human element of our strategists is certainly the heart. As it always has been, and how it always will be.

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